Coempt Eduteck Software Maintenance and Support Services

Coempt Eduteck support team is committed to provide support services to ensure that the products and services are up and working all the time. We assure a quick response, not exceeding one business day.

Support

S.No	Description	Support
1	E- mail support	free	To Contact Our Customer Support Executive Dial 70362 05050
2	Remote trouble shooting	free
3	Telephonic support	free
4	On-Site support after warranty	paid

Business Hours

Support will be available from 9 am to 6 pm and five days a week (Monday through Friday), excluding Indian Public holidays

Email Support

Contact support team to report product problems, share your feedback or suggestions. Click here to reach us. While reporting your problem, please provide as much information as possible to help us resolve faster. A sample format of the information that can be included while reporting the problem is given below.

Sample format of information:

• Product & Version Name: GEMS CCE V2.0
• Operating System: Server: win2003 and client: win xp
• Service pack version: sp3 or sp4
• JDK / JRE Version : JRE 1.3 or JRE1.4, or JDK 1.1 etc
• Browser and Version: IE 6.0 or Netscape 4.76
• Details of the problem:
  • The steps to reproduce the problem
  • The relevant log files

Remote trouble shooting

Support team would remotely, through the Internet, access your system to diagnose and rectify the problem. All you need is to connect your PC to the Internet. We would access your PC and resolve the problem. You would be watching the support executive resolving the problem or setting the configuration right. This will empower you to resolve minor issues on your own.

Tele Support

You can call Coempt Eduteck Customer Response Center for logging and resolving any technical problem. This Center is operational from 9am to 6pm, (Monday to Friday) and staffed by experienced and knowledgeable specialists. They are accessible at: 040-23750190, +91-9705822000